TRUST – Trader Recycling Universal Standard – is the outcome of a coalition dedicated to boost standards within the UK recycling sector for items traded for re-use.

It has the backing of more than 2,500 charity shops across the United Kingdom and was formed in 2019 from representatives of the CRA (Charity Retail Association), TRA (Textile Recycling Association), charity retail chains, academics, waste reduction charities, recyclers and input from the Environment Agency, the WISH (Waste Industry Safety and Health) Forum and the CIWM (Chartered Institute of Wastes Management).

TRUST Steering Group

TRUST is operated by a Steering Group, with an advisory Panel reviewing processes and company (Trust Forum Ltd) to manage the financial side of TRUST. Directors of TRUST Forum Ltd are unpaid.

The TRUST Steering Group is made up of various organisations in the sector:

Charity Retail Association (CRA)- The Charity Retail Association is the only trade association that represents the interests of charity shops and charity retailers across the United Kingdom.

Textile Retail Association (TRA) – The Textile Retail Association is the UK’s trade association for collectors, sorters, processors and exporters of used clothing and textiles.

Chartered Institution of Wastes Management (CIWM) – The leading professional membership organisation for individuals in the sustainability, resources and waste management sector. CIWM represents and supports over 5,000 individuals and 250 Affiliated Organisations across the UK and overseas.

Waste and Resources Action Programme (WRAP) – WRAP is a British registered charity. It works with businesses, individuals and communities to achieve a circular economy, by helping them reduce waste, develop sustainable products and use resources in an efficient way.

British Heart Foundation (BHF) – From stem-cell coated plasters to 3D printed hearts, the research we fund helps deliver lifesaving breakthroughs and turns science fiction into reality.

Barnardos – Barnardo’s helps bring out the best in children – no matter who they are or what they have been through.

Cancer Research UK (CRUK) – a cancer research and awareness charity in the United Kingdom and Isle of Man, formed on 4 February 2002 by the merger of The Cancer Research Campaign and the Imperial Cancer Research Fund. 

Oxfam – We are a global movement of millions of people working together to end poverty.

Royal Trinity Hospice – Helping patients and their families make the most of every moment they have left. We provide palliative care services in South West & Central London.

Salvation Army – The Salvation Army is a Protestant Christian church and an international charitable organisation. The organisation reports a worldwide membership of over 1.7 million, consisting of soldiers, officers and adherents collectively known as Salvationists.

Scope – We’re Scope, the disability equality charity in England and Wales. We provide practical information and emotional support when it’s most needed, and campaign relentlessly to create a fairer society

Sue Ryder – We provide free, compassionate care to those affected by life-changing illnesses. Sue Ryder supports people through the most difficult times of their lives.

East London Textiles Ltd (ELT) – Representing merchants on the TRUST Forum. A collector and grader of used clothing and other used goods from UK Charities, Local Authorities and Waste Management Companies.

Hear from some of our TRUST Steering Group members below:

“We are proud to be a founding member of the TRUST scheme. As a small charity, we do not have the resources to be able to conduct our own independent audits of textile recyclers, and so TRUST accreditation will enable us to choose to work only with recyclers who adhere to the same high standards we hold ourselves to, as a sustainable and responsible charity retailer.”

Royal Trinity Hospice


“Barnardo’s are pleased to be part of TRUST, through this partnership our organisation and our donors can be sure we are doing everything we can to promote ethical and sustainable recycling. Working only with TRUST accredited merchants we can be reassured about the integrity of their business, processes and onward supply chain.”



“Oxfam is proud to be part of TRUST and has been involved right from the start. It is a way of the industry improving standards across the board so that recyclers and charities  can work together  confident in the knowledge that in every aspect good practise is at the core.”



Our shops typically contribute more than £25 million each year to beat cancer and working with reuse & recycling merchants helps us to raise as much as we possibly can for our life saving work. As a founding member of TRUST, Cancer Research UK is proud to be driving more transparency of textiles recycling across the sector. TRUST certification, a requirement of all our textile recycling merchants following roll out in 2021, provides the assurance that recycling merchants work ethically and with integrity when handling the small percentage of items that we aren’t able to sell through our shops.

Cancer Research UK (CRUK)


The TRUST Panel is represented by members of the CRA, TRA, charities and recycling merchants; hear from our members below:

David Roman, Sustainability Manager, British Heart Foundation

“As the UK’s largest charity retailer, The British Heart Foundation resells an incredible 57,000 tonnes of items each year that otherwise would have gone to waste, preventing 130,000 tonnes of carbon dioxide emissions from being released into the atmosphere.

The safety and respect of staff, volunteers and customers is of utmost importance to us and as an organisation, the BHF has a zero-tolerance approach to modern slavery. We strive to act ethically and with integrity in all of our business dealings and relationships to ensure that modern slavery is not taking place anywhere in our own business or in any of our supply chains.

We are fully behind TRUST as a new industry standard and following the roll out in 2022, will only be trading with textile merchants that are TRUST certified. Every item sold from our 700 nationwide shops will help us continue our work, to fund lifesaving heart research.”

Alan Wheeler, Chief Executive Officer at Textile Recycling Association

“The development of TRUST is really important. The textile re-use and recycling is coming under increasing scrutiny as the need to improve the sustainability and circularity of the fashion industry is becoming increasingly clear. By extension, suppliers to our sector are also being scrutinised and they will be expected to know what happens to the clothing and textiles that they send to their business partners for reprocessing.

The members of the Textile Recycling Association expected only the highest standards for its members and we have taken this matter very seriously. With the establishment of TRUST our members will have a new opportunity to demonstrate their professional credentials against key criteria which are very important to our industry. They will be able to use TRUST certification to demonstrate their business acumen when attempting to secure business from across the supply chain including local authorities, waste management companies and fashion retailers as well as from charities.”

Robin Osterley, Chief Executive Charity Retail Association

“TRUST is one of the most important and exciting initiatives we have come across in our sector and should make a significant difference to the probity and standards of the collecting industry. In due course, all CRA corporate members who buy from our charity members will need to have the TRUST certification, as we believe it is crucial to giving our sector the confidence that they are dealing with reputable, sound, environmentally aware and effective businesses. We are grateful to those of our charity members who have put so much time and effort into developing the standards and processes and are looking forward to the time when TRUST certification is widespread throughout the recycling and collecting supply chain”.

Dawn Dungate, Director of Operations, East London Textiles

“East London Textiles is a well-known merchant in the Used Textiles market, and as a collector from Charities, Local Authorities and Waste Management companies we were pleased to help with the development of TRUST. TRUST is here to give back a level playing field for merchants who are respectable and accountable for their actions, plus uphold all laws and guidelines relating to the industry. 

Too often in this industry there are companies who appear and want to work within the industry but are not reputable, therefore giving Charities, Local Authorities and Waste Management Company’s a certified list of merchants who want to uphold the industry standard and are committed to excellence has to be a positive move for the Used Textiles Industry”

John Woods, Head of Business Process Salvation Army Trading Company Ltd

“An excellent example of collaboration across multiple organisations and agencies, teamwork, mutual respect and perseverance, all in the goal of making a difference and positive economies of scale”

Jill Sansom, Group Audit Manager, Salvation Army Trading Company

Jill Sansom has over 20 years’ experience working in charity retail leadership roles, along with 6 years’ working in ethical and environmental governance and auditing.

Jill has been a part of the team that has worked on a shared set of standards for the used clothing supply chain along with colleagues in other charities and organisations such as the Health & Safety Executive, Environment Agency, Charity Retail Association, Chartered Institution of Wastes Management, Gang masters and Labour Abuse Authority and Local Authority Recycling Advisory Committee. 

Jill said

The people and organisations that donate goods expect information about the destination and use of their donations. We view the principals of TRUST Certification as a fundamental part of our responsibility towards the people and organisations that donate goods to Salvation Army Trading Company Ltd. In addition, knowledge about handling and final usage or disposal of the goods is needed to manage donations in an environmentally-sustainable way’. 

Lorrraine Needham-Reid – Textile Recycling Manager Oxfam

Experienced manager with a demonstrated history of working in the non-profit organization management industry with a health and safety slant to all roles. Skilled in Health and Safety , technical member of IOSH Nonprofit Organizations, Coaching, Volunteer Management, Team Building, and Training Facilitation Strong operations professional with NEBOSH certicate as well as a Bachelor’s degree focused in Fine Art from Bretton Hall College of Further Education and a Masters in Education (lifelong learning) .

Jackie Dynamou, TRUST Administrator

I have worked for TRUST since October 2019 and am the point of contact for merchants and our independent auditors. I am responsible for checking through audit documentation from merchants and am available to help with any questions on the audit process.

Trust Forum Limited

TRUST Forum Limited – Was formed in December 2021 to manager the finances of TRUST, the Directors are all members of the TRUST Steering Group, David Roman, Alan Wheeler, John Woods, Robin Osterley, Dawn Dungate. The company is a non for profit, and Directors of the company are all unpaid.